Refund Policy

Refund & Exchange Policy

Grips Warranty
A 6-month warranty covers all structural damage to the grips that isn't a result of normal wear and tear. In the event of any abnormal damage (not caused by heavy use), please take a photo and email it to help@octogrips.com. We reserve the right to determine if a refund or replacement is appropriate based on the extent and nature of the damage. Please note that refunds will not be issued for general wear from regular usage.

Refunds (if applicable)
Refunds will be processed once the product is returned, and our service team has confirmed the issue. All original packaging and contents must be included, and the product must be in new, unused condition. If a refund is deemed justified, a credit will be applied to the original payment method.
A refund or replacement will only be issued after all returned items have arrived at our warehouse in Australia and have been cleared for resale by our team. This policy also applies if items are lost, damaged, delayed, or stolen during transit, except when shipping insurance was purchased at checkout. Refunds/replacements will not be provided for delays caused by the carrier, customs, or other external factors, even if shipping insurance was bought.

Returns & Exchange
To be eligible for return or exchange, items must be in their original Frog Grips packaging, unused, unmarked, and in perfect, re-sellable condition. Returns must be initiated within 30 days of purchase and include proof of purchase. Customers are responsible for return shipping costs.
Unless the product is faulty, any reshipment of exchanged goods will incur additional shipping fees at the customer's expense. Restocking and handling fees may also apply. An invoice will be issued and must be settled before replacement goods are shipped. Expect a processing time of about one week from when the items are received at our warehouse to when the replacement is dispatched.

Please note that sale items are not eligible for refunds.

For any further questions or product concerns, please contact us at help@octogrips.com.